Traceback Runtime Platform

1. Eligibility Criteria

TRACEBACK maintains a strict, technical refund policy for its B2B platform. Refund requests are evaluated solely under the following conditions:

Traceback Error: Documented platform outages or processing errors on our side.
Unintentional Usage: Accidental misconfiguration leading to unintended traffic redirection, provided it is reported immediately.

2. The 24-Day Window

A standard 14-day window plus a 10-day emergency extension (Totaling 24 days) applies to all valid refund claims from the date of the transaction.

3. Quantitative Refund Formula

Refunds are not arbitrary; they are calculated based on "Accepted Truth" unit consumption to protect against infrastructure costs.

Logic: Paid Plan ($21 / mo)

# IF [AcceptedUsage] ≤ 250 unit (Free Limit Threshold)

RETURN: 100% Total Refund

# ELSE (Usage exceeds 250 units)

BillableUnits = [TotalUsed] − 250

UnitCost = $0.05 USD

RefundAmount = MAX(0, 21 − (BillableUnits × 0.05))

NOTE: If BillableUnits ≥ 420, RefundAmount settles at $0.

4. Ingress vs. Billing

Since TRACEBACK is a high-availability runtime engine, ingress attempts (DDoS or loops) are handled via throttling and suspension. Only authenticated, validated, and persisted units are used for refund calculations.

5. Submission Process

Request your refund by providing your organization ID and incident logs to support@traceback.run.